In the blog this week I want to tackle something that has been on my mind for the past few months. I want to talk about our employees here and touch a little bit on our plan for December 2021 into 2022! This year has been quite the adjustment for all of us, including those (me!) that quit their jobs and started businesses. In the blog today I want to discuss current employee status and what the plan is moving forward.
Getting personal about this business is something that makes me uncomfortable, which, if I have learned anything about this business in the past 9 months, that means I am on the right track. As some of you may know, I have had a few employees with me coming to clean over the past two months or so. Over the past 4 weeks, for one reason or another and cutting to the chase, none of them have worked out. That means Park West is back to (for now) a solo operation. This means we are going back to just I as the sole cleaner.
I would be lying if I said this wasn’t a disappointing feeling. It feels on many levels like I am taking a big step back. After all, I was so close to living the dream; managing the business and not doing any of the cleaning! A dream that is only half realized isn’t much of a dream however. For a variety of reasons, I decided to move on from each cleaner. As the phrase goes “hire slow, fire fast”. For one reason or another I was not confident in each of the cleaners that I hired to lead a team. If I couldn’t see them leading a team, cleaning your home, without me there, it just didn’t work. In my head I wanted to hire cleaners every week, grow the business, and start to take myself out of cleaning. Things were going great, but the product seemed to be slipping. This told me two things, one, I need to have longer and more intensive training and two, that I need to slow down.
Starting this business I have gone through many phases of learning and excitement as well as plenty of lows, confusion, and self doubt. This, I would guess is pretty normal, getting used to and staying even keel with the ups and the downs is the hard part. I was ready to hire people, I spent money on Zip Recruiter, Indeed, and Facebook to try and bring in the best candidates I could while still working full time. This led to less than ideal candidates at the end of the day. I was so anxious to hire, I did not take the time to fully look for the best candidates. Thinking that within a week of collecting resumes, there had to be a few good ones in there but I hired too fast, really no way around it. As a result of this I have decided to step back, return to the origin of this business and just run it as a solo operation until early 2022. If I cannot find workers who are able to provide the consistent product our customers are used to, it doesn’t make sense to have them clean in the first place. At the end of the day this is a people business, and if you don’t have the right people in place, the rest stops mattering.
Thank you all for reading and understanding my situation regarding employees at the moment. I have large dreams for this business, but like many businesses in this climate, am needing to pivot to better address some lingering issues. I hope to have an email and blog post out before the end of the year explaining where we are going as a business. Until then however, thank you for your patience and looking forward to seeing many of you in the coming weeks! Thank you again for reading and as always, please reach out to Jack@ParkWestCleaning.com