FAQs

Our Home Specialist’s take the following precautions & measures to fight against the spread of germs and viruses. Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes:

• Washing hands regularly
• Wearing glove while cleaning in home
• Disinfecting equipment between each job
• Wearing masks for the entirety of our visit to your home
• Practice physical distancing in your home, as appropriate

If you would like any additional measures taken, contact us directly.

Our premium clean is recommended for first time clients. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers opt for a standard clean every other week.

• If you cancel before 48 hours you will receive a full refund to the payment information on file.
• If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 
• If you cancel within 24 hours, it is a non refundable full charge. 

Our hours of operation are:

• Monday – Friday: 8am-7pm
• Saturday: 9am-3pm
• Sunday: Closed

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

If your home or apartment is deemed by our cleaners to be beyond generally accepted basic home cleaning standards, or is unsafe due to bio hazards or hoarding, we will not clean and you will be charged for the late cancellation fee of $100. We provide general home cleaning on a high level and expect that our customers create environments for us to successfully complete our work in a timely fashion. If we are unable to clean to those standards, we will have to charge a late cancellation fee for the cleaners time. 

We do not. Our insurance only covers our cleaners inside your home.

Upon request, however, we book your cleaner based on availability, so typically it will be a different cleaner coming to your home.

You do not! However, if it’s your first time signing up for a Park West cleaning, initial introductions always help develop the personable relationship with your cleaning tech.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or your tech is running a little behind.

Accidents happen, and if Park West Cleaning is responsible for breaking something in your home, please contact us as soon as possible so we can make it right!

No issue at all! We have a 100% satisfaction guarantee! If you are not satisfied, please contact us, and let us rebook a touch up within 24 hours, at no cost to you.